How & When To Book
Appointments can be booked online or by telephone. These are available Monday to Sunday at our Broughty Ferry practice, and Monday to Saturday at our Carnoustie practice.
Nurse Clinics may also available in the afternoons, Monday to Friday, at both practices. Many of our Nurse Clinics are free of charge, i.e. Weight & Worm Clinics and Dietary Advice, however there may be a reduced charge for some services, i.e. Nail Clipping.
‘Many of our Nurse Clinics are free of charge, i.e. Weight & Worm Clinics and Dietary Advice . . . ‘
‘ In order for us to ensure that inpatients can be monitored and cared for alongside any emergencies throughout the night, our Out of Hours is operated from our Broughty Ferry practice by our own team of Vets. ‘
We Operate A Pay As You Go Service
Payment for consultations and surgery, plus any medication or services provided is due at the time of the appointment.
Pet Insurance Cover
For those with Pet Insurance, you will be asked to pay for any consultations, surgery, medication or services at the time of appointment. Please bring with you an insurance claim form, so we can assist in claiming your costs back from your insurance provider.
In situations where your pet is not insured and you are unable to afford payment in full, we can offer a low interest loan for procedures over £250, with terms from 6 months to 60 months.
To be eligible for finance, you must meet the following criteria:
- Your income must be over £10,000 per year
- You must be over 18 years old and below 80 years old
- Have no CCJ’s (County Court Judgements) registered against you
- Are either
- Retired and receiving a pension
- Receiving disability benefits
- Receiving a carers allowance
- Have a personal bank account that accepts direct debits
- Have lived in the UK for a minimum of 3 years
- Are able to provide one of the following proofs of ID:
- Credit or debit card registered at your current address
- UK driving licence registered at your current address
- UK passport
Out of Hours
We are available 24 hours a day, 7 days a week, but there is an increased cost for our Vets to see your pets outside our standard opening hours. To help aid the welfare of your pet and keep your costs reduced, if you believe your pet to be unwell earlier in the day, it’s always best to phone us as soon as possible and not leave it too late.
In order for us to ensure that inpatients can be monitored and cared for alongside any emergencies throughout the night, our Out of Hours is operated from our Broughty Ferry practice by our own team of Vets.
For Pets booked in for surgery, please see the below pre-operative information which outlines what you need to do in advance of your visit.
Information on after-care will be given to you during your discharge appointment with our Vets or Nurses.
The Importance Of Our Nursing Team
Our fantastic nursing team are the backbone of Wallace Vets. As well as supporting our Vets during surgical procedures, they also care, support, clean, and lovingly dote over your Pets from the second they’re admitted into our practices, until the second they leave. They also ensure they you’re kept up-to-date with their journey through our practice with text message or phone updates.
Both of our practices are accredited Veterinary Nurse Training Practices. Student Veterinary Nurses work alongside our qualified staff and attend external college regularly, to attain the qualifications necessary to become an RVN (Registered Veterinary Nurse). To retain this qualification, our RVN’s must attend regular and on-going training courses each and every year.
Our nurses will provide free advice to clients on the following subjects:
Flea, Tick & Worming treatment & advice
Minor Post-op Checks
Plus Lots More . . .