CONSULTATIONS
How & When To Book
Appointments can be booked online or by telephone. These are available 7 days at our Broughty Ferry practice, and Monday to Friday at our Arbroath and Carnoustie practices.
Nurse Clinics may also available in the afternoons, Monday to Friday, at all practices. Many of our Nurse Clinics are free of charge, i.e. Weight & Worm Clinics and Dietary Advice, however there may be a reduced charge for some services, i.e. Nail Clipping.
Is there a charge for Consultations?
There is a charge for consultations, which is professional medical advice from a qualified Veterinary Surgeon. This includes all phone, video and physical consultations.
If a physical examination is necessary as part of a consultation, there is no additional charge for that examination.
Some of our surgical procedures include a post-op check which is free of charge. We will instruct you of this after any surgical procedure. Non-surgical procedures, such as Dental and X-ray procedures do not include a free post-op check.
‘Many of our Nurse Clinics are free of charge, i.e. Weight & Worm Clinics and Dietary Advice . . . ‘
‘ Payment for consultations and surgery, plus any medication or services provided is due at the time of the appointment ‘
We Operate A Pay As You Go Service
Payment for consultations and surgery, plus any medication or services provided is due at the time of the appointment.
Pay Online
Card Payments
Click on the button below if you would like to use our online payment facility.
You will be emailed a copy of your receipt on completion.
BACS Transfers
It is possible for you to transfer payment to us by BACS, however, please note that there may be a delay of up to 14 days for this to appear on your statement.
Claiming on your Pet Insurance policy
For those with Pet Insurance, you will be asked to pay for any consultations, surgery, medication or services at the time of appointment.
Please bring with you an insurance claim form, so we can assist in claiming your costs back from your insurance provider.
Out of Hours
We are available 24 hours a day, 7 days a week, but there is an increased cost for our Vets to see your pets outside our standard opening hours. To help aid the welfare of your pet and keep your costs reduced, if you believe your pet to be unwell earlier in the day, it’s always best to phone us as soon as possible and not leave it too late.
In order for us to ensure that inpatients can be monitored and cared for alongside any emergencies throughout the night, our Out of Hours is operated from our Broughty Ferry practice by our own team of Vets.
Post-Surgery
Information on after-care will be given to you during your discharge appointment with our Vets or Nurses.
For routine operations, we ask that you complete an online post-op questionnaire around 5 days after the procedure. You can also upload a photograph or video of the surgical site so we can inspect this.
Once inspected, we will let you know if everything looks well, or if we believe a physical examination would be more appropriate.
The Importance Of Our Nursing Team
Our fantastic nursing team are the backbone of Wallace Vets. As well as supporting our Vets during surgical procedures, they also care, support, clean, and lovingly dote over your Pets from the second they’re admitted into our practices, until the second they leave. They also ensure they you’re kept up-to-date with their journey through our practice with text message or phone updates.
Both of our practices are accredited Veterinary Nurse Training Practices. Student Veterinary Nurses work alongside our qualified staff and attend external college regularly, to attain the qualifications necessary to become an RVN (Registered Veterinary Nurse). To retain this qualification, our RVN’s must attend regular and on-going training courses each and every year.
Our nurses will provide free advice to clients on the following subjects:
Flea, Tick & Worming treatment & advice
Minor Post-op Checks
Behaviour Advice
Diabetic Training
Microchipping
Dental Clinics
Weight Clinics
Puppy Clinics
Diet advice
Plus Lots More . . .