CONSULTATIONS
How & When To Book
Appointments with our Vets can be booked online or by telephone. These are available Monday to Sunday at our Broughty Ferry practice, and Monday to Friday at our Arbroath and Carnoustie practices.
Nurse Clinics may also available in the afternoons, Monday to Friday.
Is there a charge for Consultations?
There is a charge for consultations, which is professional medical advice from a qualified Veterinary Surgeon or Registered Veterinary Nurse. This includes all phone, video and physical consultations.
If a physical examination is necessary as part of a consultation, there is no additional charge for that examination.
Some of our surgical procedures include a post-op check which is free of charge. We will instruct you of this after any surgical procedure. Non-surgical procedures, such as Dental and X-ray procedures do not include a free post-op check.
Nurse Clinics are free of charge to Premium Pet Care Plan members.
‘Nurse Consults are free of charge to our Premium Pet Care Plan members’
‘Our night service is operated from our Broughty Ferry practice by our own team of Vets and Nurses’
We Operate A Pay As You Go Service
Payment for consultations and surgery, plus any medication or services provided is due at the time of the appointment.
Pay Online
Card Payments
Click on the button below if you would like to use our online payment facility.
You will be emailed a copy of your receipt on completion.
BACS Transfers
It is possible for you to transfer payment to us by BACS, however, please note that there may be a delay of up to 14 days for this to appear on your account.
Claiming on your Pet Insurance policy
For those with Pet Insurance, you will be asked to pay for any consultations, surgery, medication or services at the time of appointment.
Please bring with you an insurance claim form, so we can assist in claiming your costs back from your insurance provider.
There is an administration charge for processing insurance forms. More information can be found by clicking here.
We recommend checking with your insurance provider in advance to ensure your pet is covered for the procedure or treatment.
Neutering Vouchers
We accept Neutering Vouchers from the following charities:
Vouchers must be produced at time of admission.
Out of Hours
We are available 24 hours a day, 7 days a week, but there is an increased cost for our Vets to see your pets outside our standard opening hours. To help aid the welfare of your pet and keep your costs reduced, if you believe your pet to be unwell earlier in the day, it’s always best to phone us as soon as possible and not leave it too late.
In order for us to ensure that inpatients can be monitored and cared for alongside any emergencies throughout the night, our night service is operated from our Broughty Ferry practice by our own team of Vets and Nurses.
Our Fixed Price Promise
Since 2004 we’ve believed in offering high quality independent veterinary healthcare at an affordable price. To that end, our Fixed Price Promise now offers even more value to our clients for most surgical and dental procedures. The price that you are quoted is the price that you pay, including all take-home medication, with no surprises.
This is also backed by a surgical complications guarantee, covering any complications which may arise from surgery for two weeks after. During this time we will undertake any medical or surgical treatment to resolve any complications within those 14 days at no additional cost to our clients, providing our full post-operative instructions have been followed and medication has been given as directed, including and not exclusive to; limiting movement and activities, use of buster collars, etc.
For Fracture Repairs and MMP Tibial Tuberocity Advancement surgery, our Fixed Price Promise includes:
- Pre-operative X-rays
- Post-operative Consultation and X-rays, six weeks post-surgery.
Post-operative meniscal injuries are not covered by our Fixed Price Promise.
Post-Surgery
Information on after-care will be given to you during your discharge appointment with our Vets or Nurses and sent to you via PetsApp.
For most routine operations, we ask that you get in touch with us through PetsApp around 5 days after the procedure. You can also upload send us a photograph of the surgical site so we can inspect this.
Once inspected, we will let you know if everything looks well, or if we believe a physical examination would be more appropriate.
The Importance Of Our Nursing Team
Our fantastic nursing team are the backbone of Wallace Vets. As well as supporting our Vets during surgical procedures, they also care, support, clean, and lovingly dote over your Pets from the second they’re admitted into our practices, until the second they leave. They also ensure they you’re kept up-to-date with their journey through our practice with text message or phone updates.
Both of our practices are accredited Veterinary Nurse Training Practices. Student Veterinary Nurses work alongside our qualified staff and attend external college regularly, to attain the qualifications necessary to become an RVN (Registered Veterinary Nurse). To retain this qualification, our RVN’s must attend regular and on-going training courses each and every year.
Our nurses can provide advice to clients on the following subjects:
Flea, Tick & Worming treatment & advice
Minor Post-op Checks
Behaviour Advice
Diabetic Training
Microchipping
Dental Clinics
Weight Clinics
Puppy Clinics
Diet advice
Plus Lots More . . .