How & When To Book
Appointments can be booked online or by telephone. These are available Monday to Sunday at our Broughty Ferry practice, and Monday to Saturday at our Carnoustie practice.
Nurse Clinics may also available in the afternoons, Monday to Friday, at both practices. Many of our Nurse Clinics are free of charge, i.e. Weight & Worm Clinics and Dietary Advice, however there may be a reduced charge for some services, i.e. Nail Clipping.
‘Many of our Nurse Clinics are free of charge, i.e. Weight & Worm Clinics and Dietary Advice . . . ‘
‘ In order for us to ensure that inpatients can be monitored and cared for alongside any emergencies throughout the night, all of our Out of Hours is operated from our Broughty Ferry practice with our own team of Vets. ‘
We Operate A Pay As You Go Service
Payment for consultations and surgery, plus any medication or services provided is due at the time of the appointment.
Pet Insurance Cover
For those with Pet Insurance, you will be asked to pay for any consultations, surgery, medication or services at the time of appointment. Please bring with you an insurance claim form, so we can assist in claiming your costs back from your insurance provider.
Fixed Payment Plan
In exceptional situations where your Pet is not insured, and you are unable to afford payment in full for an unexpected operation or treatment, we are able to offer finance through a fixed payment plan, whereas, the full payment can be spread over four payments. There is an administration fee for this option.
The first payment, a minimum of 25% of the total cost, is due at the time of treatment, along with the administration fee. Three subsequent monthly payments will be taken from your bank account by Direct Debit.
The fixed payment plan is not available for routine treatments or surgery, and must be agreed in advance with the Vet Surgeon or Manager. For full terms and conditions, click here
Out of Hours
We are available 24 hours a day, 7 days a week, but there is a increased cost for our Vets to see your Pet outwith our standard opening hours. To help aid the welfare of your Pet, and keep your costs reduced, if you believe your Pet to be unwell earlier in the day, it’s always best to phone us as soon as possible, and not leave it too late.
In order for us to ensure that inpatients can be monitored and cared for alongside any emergencies throughout the night, all of our Out of Hours is operated from our Broughty Ferry practice.
For Pets booked in for surgery, please see the below pre-operative information which outlines what you need to do in advance of your visit.
Information on after-care will be given to you during your discharge appointment with our Vets or Nurses.
The Importance Of Our Nursing Team
Our fantastic nursing team are the backbone of Wallace Vets. As well as supporting our Vets during surgical procedures, they also care, support, clean, and lovingly dote over your Pets from the second they’re admitted into our practices, until the second they leave. They also ensure they you’re kept up-to-date with their journey through our practice with text message or phone updates.
Both of our practices are accredited Veterinary Nurse Training Practices. Student Veterinary Nurses work alongside our qualified staff and attend external college regularly, to attain the qualifications necessary to become an RVN (Registered Veterinary Nurse). To retain this qualification, our RVN’s must attend regular and on-going training courses each and every year.
Our nurses will provide free advice to clients on the following subjects:
Flea, Tick & Worming treatment & advice
Minor Post-op Checks
Plus Lots More . . .