Terms & Conditions

Payment Terms

1. All fees are payable at time of treatment, time of collection of medication or collection of or for your pet.

2. Payment is acceptable in the form of credit/debit cards (Maestro/Solo/MasterCard/Visa/Visa Delta/Visa Debt/AMEX) in person or online, cash payments or BACS transfer.

3. If you have Pet Insurance, we can assist in claiming the cost of treatment back for you. For more information, click here.

4. We reserve the right to withdraw treatment due to lack of payment, this may result in Veterinary treatments being withheld and released on limited bases and at the discretion of the Vet and for medical reasons. ‘Wallace Veterinary Centres’ cannot be held responsible for adverse effects on the animal due to failure of the owner to administer the appropriate medication (for whatever reason).

5. The settlement of the full cost of any treatment or procedure is the responsibility of registered client to whom any charges have been applied to the medical record of any of their register pets. This cannot be transferred or invoiced to a third party. Any dispute in the responsibility of the cost of treatment would be a civil dispute between any two parties and not the responsibility of ‘Wallace Veterinary Centres’.

6. ‘Wallace Veterinary Centres’ reserve the right to apply an administrative charge for non-forthcoming late payments. We also retain the right,after due notice, to refer non-paying clients to a debt collection agency to recover all monies due, including all associated costs in doing so.

7. ‘Wallace Veterinary Centres’ is comprised of Wallace Vets Limited and Wallace Vets of Broughty Ferry Limited.

Our Fixed Price Promise

Since 2004 we’ve believed in offering high quality independent veterinary healthcare at an affordable price. To that end, our Fixed Price Promise now offers even more value to our clients for most surgical and dental procedures. The price that you are quoted is the price that you pay, including all take-home medication, with no surprises.

This is also backed by a surgical complications guarantee, covering any complications which may arise from surgery for two weeks after. During this time we will undertake any medical or surgical treatment to resolve any complications within those 14 days at no additional cost to our clients, providing our full post-operative instructions have been followed and medication has been given as directed, including and not exclusive to; limiting movement and activities, use of buster collars, etc.

For Fracture Repairs and MMP Tibial Tuberocity Advancement surgery, our Fixed Price Promise includes:

  • Pre-operative X-rays
  • Post-operative Consultation and X-rays, six weeks post-surgery.

Post-operative meniscal injuries are not covered by our Fixed Price Promise.

Click here for a full list of procedures included in our Fixed Price Promise.

Estimates for the Cost of Treatment

Estimates can be provided as guidance for cost of a course of treatment or a surgical procedure.
Any estimate given is an approximate cost and may not include any additional costs which cannot be predicted at the outset.
We will make every reasonable effort to discuss any such additional costs wherever possible.
Estimates are valid for 30 days and may not reflect the final costs incurred.

Reminders

Whilst we make every effort to send out reminders for appointments, flea, tick, worming treatments and annual vaccinations through a third-party appliance, the responsibility remains with the owner to attend appointments and keep pets up-to-date with preventative treatments. Please be aware that pets traveling abroad may require Rabies vaccination boosters – so please keep a personal record of when this is due.

Pet Care Plan & Pet Care Plan Unlimited

These Terms of Service (the “Terms”) are a binding legal agreement between you and Wallace Vets of Broughty Ferry Limited, with company number SC516357 and registered office at 285 Queen Street, Broughty Ferry, Dundee, DD5 2HT (“Practice,” “we,” “us” and “our”). They govern your subscription to the applicable pet health plan that we offer, such plan covering the treatment specified by us to you upon you subscribing for such plan (the “Pet Care Plan” or “Pet Care Plan Unlimited”) and shall be read as a supplement to any existing terms and conditions and/or agreement between us.

By subscribing to one of our Pet Care Plans you accept these Terms. If you do not agree with these Terms you should not accept them. IN PARTICULAR PLEASE NOTE THAT THIS IS A YEARLY SUBSCRIPTION WHICH AUTO-RENEWS. IF YOU CANCEL PARTWAY THROUGH A YEAR YOU WILL STILL BE LIABLE FOR CERTAIN FEES (SEE PARAGRAPHS 4 AND 5 BELOW). PLEASE ALSO NOTE THAT FEES MAY CHANGE AS A RESULT OF YOUR PET’S WEIGHT AND/OR OTHER FACTORS CHANGING – SEE PARAGRAPH 9 BELOW.

You understand and agree that we may change the Terms and that any such changes will be effective immediately when we notify you of such changes. Your continued access and use of the Wellness Plan after we post the modified Terms will constitute your agreement to be bound by the modified Terms.

Pet Care Plan and Pet Care Plan Unlimited

  1. By subscribing to the Pet Care Plan or Pet Care Plan Unlimited, your Pet (being the animal named as the specific beneficiary of the Pet Care Plan or Pet Care Plan Unlimited), shall be entitled to receive the treatment specified by us as being included in plan they subscribe to. We shall inform you, on you subscribing for the Pet Care Plan or Pet Care Plan Unlimited, of the applicable items included and, if applicable, excluded in connection with such Pet Care Plan or Pet Care Plan Unlimited. By subscribing to the Pet Care Plan or Pet Care Plan Unlimited you may also be entitled to discounts on other treatments and/or retail goods, however this is not guaranteed.
  2. Subscription to the Pet Care Plan or Pet Care Plan Unlimited does not entitle your Pet to: (a) any insured benefit and these Terms are not a substitute for pet insurance; (b) any treatment provided by the Practice outside normal business hours, unless stated otherwise, and/or the Practice’s business location; and/or (c) any treatment carried out after termination or expiry of these Terms.
  3. The Pet Care Plan and Pet Care Plan Unlimited is available to your Pet only and is not transferable to another pet or to any other veterinary practice. Any treatment that your Pet receives by any practice other than the Practice shall not be covered by the Pet Care Plan or Pet Care Plan Unlimited.
  4. The Pet Care Plan Unlimited includes two emergency out of hours consultation per annum which are defined by the vet on duty and their responsibilities under the RCVS Code of Professional Conduct to provide emergency first aid and pain relief to animals according to their skills and the specific situation.

Duration and Termination

  1. Your subscription shall commence on the date that you sign-up to the plan and shall continue for an initial period of one year, unless otherwise terminated early in accordance with these Terms. At the end of this initial term or any renewal term, your subscription shall automatically continue for further yearly periods unless either of us terminate it no later than one month prior to the end of the initial term or any renewal term (as applicable). If you wish to terminate your subscription part-way through the year you may do so but shall be charged retrospectively for the full price of any products and services received during the course of your membership to the termination date, minus any fees received to date.
  2. Either party may terminate your subscription to the Pet Care Plan or Pet Care Plan Unlimited for breach of these Terms by the other party, subject to providing the breaching party with written notice of the breach and permitting such party a 30 day period to remedy such breach prior to termination. If you terminate for our breach then you shall not be liable for any further fees under these Terms. If we terminate for your breach then you shall be charged retrospectively for the full price of any products and services received during the course of your membership to the termination date, minus any fees received to date.

Fees

  1. You shall pay the applicable monthly fee for the Pet Care Plan or Pet Care Plan Unlimited by direct debit (facilitated by Stripe), such direct debit being charged on the date on which you subscribe to the Pet Care Plan or Pet Care Plan Unlimited and each month thereafter. You shall be charged such price as shall be displayed to you in accordance with our pricing from time to time for that applicable Pet Care Plan or Pet Care Plan Unlimited, subject to factors such as your pet’s species, age and weight. Your pet shall still be entitled to receive treatment outside the scope of the Pet Care Plan or Pet Care Plan Unlimited and such fees shall be charged in accordance with our normal fee terms and conditions.
  2. By agreeing to these Terms, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of us enabling payment processing services through Stripe, you agree to provide us with accurate and complete information about you and your business, and you authorise us to share it and transaction information related to your use of the payment processing services provided by Stripe.
  3. We may change the terms of your Pet Care Plan and Pet Care Plan Unlimited and any associated fees prior to the start of your new yearly subscription, subject to always providing you with one month’s prior written notice of the same, such notice being sent to your registered e-mail address. If you do not accept such changes then you may terminate these Terms in accordance with paragraph 5 above. Any changes in fees will then commence with effect from the start of your next subscription period. It is your responsibility to ensure that you have an up to date e-mail address on our system so that you receive any such notices accordingly.
  4. We may also change our fees as a result of your pet’s weight and/or other health specifics changing. Such change in fees shall be notified to you in writing and shall take effect on the date specified by us in such notice.
  5. All other fees due to us for any treatments not covered under the Pet Care Plan or Pet Care Plan Unlimited shall be payable directly to us and shall not be covered by these Terms.
  6. Should you need to change your bank details or Direct Debit collection date you must notify us at least 10 working days prior to the next fee collection date.
  7. If you do not pay the fees for the Pet Care Plan or Pet Care Plan Unlimited on time in accordance with these Terms, this shall be deemed a material breach of these Terms. After a failed Direct Debit payment, Stripe will re-present the payment request to your bank after 3-5 working days. If the second payment request also fails, a second administration charge may be added to your account. A third and final payment request will be made to your bank after a further 3-5 working days. If this payment request is unsuccessful we shall automatically terminate your access to the Pet Care Plan or Pet Care Plan Unlimited and shall charge you the full price of any products and services received during the course of your membership, minus any membership fees received to date.

Your responsibilities

  1. By accessing and using the Pet Care Plan or Pet Care Plan Unlimited, you certify that you: (1) are an active registered client of Wallace Vets, and (2) are 18 years of age or older, and (3) will comply with all laws and regulations applicable to your use of the plan.
  2. You acknowledge and agree that it is your responsibility to ensure that your Pet attends the Practice on a regular basis, including for health checks, flea/tick and worm control and vaccinations. If we recommend a particular course of treatment and/or advice, you shall comply with it in accordance with our directions. If we do not consider that you are adhering to our instructions and/or otherwise are not able to maintain your Pet’s health because of your own actions and/or omissions, we may terminate these Terms with immediate effect. Missed treatments will not be refunded as part of your plan.

Personal data

  1. Collection and use of your personal information in connection with these Terms is described in our Privacy Policy.

No warranties

  1. To the extent permitted by applicable law, we expressly disclaim all warranties and conditions, whether express, implied or statutory, with respect to the Pet Care Plan or Pet Care Plan Unlimited, including any implied warranties relating to satisfactory quality or fitness for purpose.

Liability

  1. We shall only be liable to you in relation to compensating you for loss or damage that is a foreseeable result of us breaching these Terms and, in such instance, only up to a maximum of 12 times the monthly fees payable by you to us in connection with the Pet Care Plan or Pet Care Plan Unlimited.
  2. Where we use a third party, such as PetsApp Ltd (“PetsApp”) to administer the Pet Care Plan and Pet Care Plan Unlimited on our behalf, you acknowledge and agree that PetsApp (or such other third party) is merely an administrator of such plans and has no liability to you whether in respect of tort (including negligence), breach of contract, defective or unsatisfactory treatment in connection with the Pet Care Plan or Pet Care Plan Unlimited and/or any part of it. If you have a dispute with us you shall come directly to us and not PetsApp.

Miscellaneous

  1. Nothing in these Terms will be construed as making either party the partner, joint venturer, agent, legal representative, employer, contractor or employee of the other. Neither party will have, or hold itself out to any third party as having, any authority to make any statements, representations or commitments of any kind, or to take any action, that will be binding on the other, except as provided for herein or authorised in writing by the party to be bound. The invalidity, illegality or un-enforceability of any term or provision of these Terms will in no way affect the validity, legality or enforceability of any other term or provision of these Terms. In the event a term or provision is determined to be invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and these Terms will be enforceable as so modified. These Terms represent the entire agreement between us and you in connection with the Pet Care Plan or Pet Care Plan Unlimited.

Governing Law and Jurisdiction

  1. These Terms shall be governed by the laws of England and Wales, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law. You further agree that any dispute between you and us regarding these Terms will be dealt with only by the English courts, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if we or another party bring legal proceedings, such proceedings may only be brought in your country.