2018-10-23T18:37:56+00:00

Terms & Condition

Payment Terms

1. Payment is acceptable in the form of credit/debit cards (Maestro/Solo/MasterCard/Visa/Visa Delta/Visa Debt/AMEX), cash payments or BACS transfer.

2. All fees are payable at time of treatment, time of collection of medication or collection of or for your pet. We offer a Fixed Payment Plan which must be arranged in advance of any treatment or procedures with either a Vet or the Practice Manager, and is at their discretion.

3. We reserve the right to withdraw treatment due to lack of payment, this may result in Veterinary treatments being withheld and released on limited bases and at the discretion of the Vet and for medical reasons. ‘Wallace Veterinary Centres’ cannot be held responsible for adverse effects on the animal due to failure of the owner to administer the appropriate medication (for whatever reason).

4. The settlement of the full cost of any treatment or procedure is the responsibility of registered client to whom any charges have been applied to the medical account of any of their register pet and cannot be transferred or invoiced to a third party. Any disputes in the responsibility of the cost of treatment would be a civil dispute between any two parties and not the responsibility of ‘Wallace Veterinary Centres’.

5. ‘Wallace Veterinary Centres’ reserve the right to apply an administrative charge for non-forthcoming late payment. We also retain the right (after due notice) to refer non-paying clients to a debt collection agency.

6. ‘Wallace Veterinary Centres’ is comprised of Wallace Vets Limited and Wallace Vets of Broughty Ferry Limited.

Premium Pet Care Plan

The Agreement between you and Wallace Vets Limited.
Welcome to your payment plan from Wallace Vets Limited. The agreement you have with your practice means you can enjoy the benefits of preventive healthcare for your pet(s).

Your payment plan is administered by The Animal Healthcare Company Limited (“The Animal Healthcare Company”) for and on behalf of your veterinary practice. The Animal Healthcare Company’s role is to provide administrative services to support the contract between you and your practice. This includes passing your payments onto your practice on a regular basis. Please remember, your Contract is between you and your specified veterinary practice and is not transferable to another. However, if you are considering changing your practice please contact The Animal Healthcare Company who will advise you on how to re-register, ensuring your pet’s health is not compromised.

The following points make up the ‘terms and conditions’ of your Contract with your veterinary practice and are effective from 1st August 2015. These are very important and we strongly advise that you read through them carefully, and keep them in a safe place, so that you can refer to them in the future, should you wish to. These terms and conditions should be read in conjunction with your practice’s leaflet and any practice-specific notes or requirements in the leaflet will form part of these terms and conditions. In the event of a conflict, your practice’s leaflet and any practice-specific notes or requirements in the leaflet will prevail.

1. Explanation of terms used
In this Agreement, ‘your Contract’ means the contract formed between you and your veterinary practice which you have signed and which comprises these terms and conditions, your Application Form and your practice’s leaflet; and ‘your veterinary practice’ and ‘your practice’ means the veterinary practice named on The Animal Healthcare Company Application Form.

2. Plans, categories and fees
The cost, content and delivery of the goods and services paid for by your Contract are set by your practice. There is no insured benefit under your Contract.
PLEASE NOTE THAT YOUR CONTRACT IS NOT AN INSURANCE POLICY.

3. Treatment to which you are entitled
Your Contract entitles your pet to receive routine treatment required to maintain your pet’s health, as prescribed by your veterinary practice. A list of inclusions is available from your practice.

4. Treatment to which you are not entitled
Your Contract is limited to the provision of routine preventive health care and only entitles your pet to the treatment required to monitor its health, as specified by your practice.

5. Treatment by another veterinary practice
Your Contract is with your practice. Where you choose for your pet to have routine care or treatment provided by a practitioner independently of your practice, your pet will not be covered by your Contract.

6. Payment
You must pay your monthly fee by Direct Debit in favour of The Animal Healthcare Company as collecting agent for your practice. Any other amounts due to your practice for treatment not covered by your Contract are payable directly to your practice. Your liability to pay the monthly fee continues until your Contract is ended in accordance with these terms and conditions and no refund of fees will be allowed except in the case of administrative error or death of the pet or client.

7. Alteration of monthly fees and categories
Your practice will normally review your pet’s monthly fee once a year. Your pet’s monthly fee will also change as different age and weight thresholds are reached. Should your pet’s fees change, you will be given at least one month’s written notice.

8. Direct Debit changes
Following a decrease in monthly fee or variation in discount available to you, your Direct Debit will be changed at the next available collection date. Where you are given notice of an increase in your monthly fee, your Direct Debit will be changed at the end of the notice period, unless in the meantime you end your Contract. If you need to change your bank details or any collection dates please contact us 3 working days prior to the due date for collection and we will make the change without charge. We will charge an administration fee of £10 if any of your Direct Debit payments are returned to us unpaid.

9. Renewal
Annual contract
If your Contract is an annual contract it will be automatically renewed by us at the end of your Contract year, subject to a charge of £1.50 which will be collected via your Direct Debit payments. If you do not want to renew your Contract for a further year then you must provide us with not less than 21 days’ notice prior to the end of your Contract year.

Monthly contract
If your Contract is a monthly contract, no renewal fee will apply and your Contract will continue from month to month until it is ended and we will continue to collect your monthly payment until your Contract is ended.

10. Your responsibilities
You are responsible for ensuring your pet(s) attend(s) the practice regularly and that you comply with the advice and treatment your veterinary practice prescribes for your pet(s). If, in the reasonable opinion of your practice, they are not able to maintain your pet’s health due to any act or omission on your part, your practice may end your Contract immediately by giving notice to that effect.
If your personal details change or your pet is lost or deceased, you should notify your practice and The Animal Healthcare Company.

11. Ending your Contract
You may cancel your Contract by contacting The Animal Healthcare Company or your practice giving not less than 21 days’ notice, expiring on the last day for which payment has been made.
The practice may end your Contract by giving you written notice expiring on the last day of a month, after not less than one month’s notice.

12. Non-payment
If we are unable to collect your monthly payment we will inform you accordingly and attempt to collect the payment from your account within 10 days. You will be charged a £10 administration fee if any of your Direct Debit instalments is returned to us unpaid. Your Contract will be terminated if you default on 3 successive payments.

13. Refunds
If The Animal Healthcare Company (acting on behalf of your practice) agrees to refund your fees for whatever reason, your registration for those months will be treated as unpaid and the conditions relating to non-payment will fully apply to you.

14. Variation of these terms and conditions
The terms and conditions of your Contract may be varied on one month’s written notice given to you by us. If you do not wish the Contract to continue having regard to any variation notified to you, you may end it as detailed in condition 11. If you do not do this by the time the notice expires, you will be deemed to have accepted the variation.

15. Contract not transferable
As your Contract is between you and your practice alone, you may not transfer it to another practice. If you need to change to another participating practice, a new contract will be required and the monthly fees may be different.

16. Treatment outside of your Contract
Your Contract does not prevent you and your practice agreeing that they will provide treatment outside your entitlement under your Contract. You will be responsible for paying for such treatment directly to your practice.

17. Liability
The Animal Healthcare Company administers The Animal Healthcare Company registrations and collects monthly fees on your practice’s behalf.
Your Contract is not with The Animal Healthcare Company and The Animal Healthcare Company accepts no liability to you (whether in respect of negligence, breach of contract, defective or unsatisfactory treatment, or otherwise) in connection with any contract it administers on your practice’s behalf. The Animal Healthcare Company has no obligation to pay to your practice any payment fees not received by us or any other monies owed by you.

18. Disputes
If you are unhappy with any aspect of your pet’s veterinary care, you should approach your practice directly.

19. Notices
Any notice given to you by your practice under these terms and conditions is considered valid if The Animal Healthcare Company gives it to you on your practice’s behalf. Any notice given by your practice or The Animal Healthcare Company is valid if sent to your last known address by ordinary post.

20. Your personal data
The main purpose for which we hold and use personal data is to enable us to administer your Payment Plan. We also use personal data for market research, to improve our services to you and our other customers, to comply with legal obligations which we are subject to, to protect our interests and for fraud detection and prevention.
Whilst administering your Payment Plan, we may receive and share personal data with:

  • other relevant persons involved in dealing with your Payment Plan
    For example, your veterinary practice dealing with a query regarding your Payment Plan
  • persons appointed by the Payment Plan holder and/or under a Power-of-Attorney for a period of time

For example, the pet’s owner when different to the Payment Plan holder.
We may provide your personal data to persons who provide services to us – this can include companies operating outside the United Kingdom and the European Economic Area, and to persons engaged in fraud detection and prevention. We operate strict procedures to ensure that your personal data is kept safe and secure.

Where we have your agreement, we may use your personal data to provide you with offers of products and services from The Animal Healthcare Company, Denplan, the Simplyhealth Group and other carefully selected partners.
You have the right to know what personal data we hold about you, why we hold it and what we do with it, how long we keep it and to whom we may disclose it. If you wish to find out any of these things or to advise us of a change to your personal data then please write to: The Data Protection Officer, The Animal Healthcare Company Ltd, Victoria Road, Winchester, SO23 7RG.
Please note that a small charge may apply.

21. Complaints Procedure
Should you have any cause for complaint about the administration of your Direct Debit then
please contact:
Customer Services Manager,
The Animal Healthcare Company Limited,
Victoria Road, Winchester, Hampshire, SO23 7RG
Telephone: 0844 800 8548
Email: info@animalhealthcare.co.uk

22. Governing Law and Jurisdiction
You and we agree that this Agreement shall be governed by and construed in accordance with the Law of England and Wales and you and we hereby irrevocably submit to the exclusive jurisdiction of the English Courts.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay
    Direct Debits.
  • If there are any changes to the amount, date or frequency of your The Animal Healthcare
    Company will notify you 10 working days in advance of your account being debited or as
    otherwise agreed. If you request The Animal Healthcare Company Limited to collect a
    payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by The Animal Healthcare Company or
    your bank or building society, you are entitled to a full and immediate refund of the amount paid
    from your bank or building society – If you receive a refund you are not entitled to, you must pay
    it back when The Animal Healthcare Company asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society.
    Written confirmation may be required. Please also notify us.

Fixed Payment Plan

The Agreement between you and Wallace Vets of Broughty Ferry Limited (“Wallace Vets”).
The agreement you have with Wallace Vets offers a split the payment of treatment and/or surgery for a single condition, with the prior authorisation from a Veterinarian Surgeon or Manager, over a set number of months, with monthly instalments being paid by Direct Debit from your account.

Your financial plan is administered by Easy Direct Debits Limited (“Easy Direct Debits”) for and on behalf of Wallace Vets. Easy Direct Debits role is to provide administrative services to support the contract between you and Wallace Vets. This includes passing your payments onto your Wallace Vets on a regular basis. Please remember, your Contract is between you and Wallace Vets and is not transferable.

The following points make up the ‘terms and conditions’ of your Contract with Wallace Vets and are effective from 1st December 2017. These are very important and we strongly advise that you read through them carefully, and keep them in a safe place, so that you can refer to them in the future, should you wish to.

1. Explanation of terms used
In this Agreement, ‘your Contract’ means the contract formed between you and Wallace Vets which you have signed and which comprises these terms and conditions and your Application Form.

2. Eligibility
The Fixed Payment Plan is available to Clients who have no Pet Insurance, or their Pet Insurance excludes cover the treatment, by prior authorisation from a Veterinarian Surgeon or Manager.

3. Treatment to which you are not entitled
The Fixed Payment Plan is not available for Neutering; castration and spaying, or Dentals without tooth extraction, for example; scale and polish.

4. Upfront costs and fees
A minimum payment of 25% of the total cost, plus a £20 administration fee, is due at the time of treatment and signing up.
Three subsequent monthly payments will be taken from your bank account by Direct Debit.

5. Subsequent Payments
The balance of the total cost (minus the upfront payment and fee) must be paid monthly by Direct Debit in favour of Easy Direct Debits as collecting agent for Wallace Vets, over a period of three months until the full balance of the contracted financial total is settled in full. Payment will Any other amounts due to Wallace Vets for treatment not covered by your Contract are payable directly to Wallace Vets. Your liability to pay the monthly fee continues until your Contract is ended in accordance with these terms and conditions and no refund of fees will be allowed except in the case of administrative error.

6. Non-payment
If we are unable to collect your monthly payment we will inform you accordingly and attempt to collect the payment from your account within 10 days. You will be charged a £10 administration fee if any of your Direct Debit instalments is returned to us unpaid. Your Contract will be terminated if you default on 3 successive payments and your outstanding balance will be transferred to a debt collection company. This will incur a 12.5% collection fee and will affect your credit status.

7. Treatment outside of your Contract
Your Contract does not prevent you and your practice agreeing that they will provide treatment outside your entitlement under your Contract. You will be responsible for paying for such treatment directly to your practice.

8. Liability
Easy Direct Debits administers Easy Direct Debits registrations and collects monthly fees on your Wallace Vets’ behalf.
Your Contract is not with Easy Direct Debits and Easy Direct Debits accepts no liability to you (whether in respect of negligence, breach of contract, defective or unsatisfactory treatment, or otherwise) in connection with any contract it administers on Wallace Vets’ behalf. Easy Direct Debits has no obligation to pay to Wallace Vets any payment fees not received by them or any other monies owed by you.

9. Disputes
If you are unhappy with any aspect of your pet’s veterinary care, you should approach us directly.

10. Your personal data
The main purpose for which we hold and use personal data is to enable us to administer your Payment Plan. We also use personal data for market research, to improve our services to you and our other customers, to comply with legal obligations which we are subject to, to protect our interests and for fraud detection and prevention.
Whilst administering your Payment Plan, we may receive and share personal data with:

  • other relevant persons involved in dealing with your Payment Plan
    For example, your veterinary practice dealing with a query regarding your Payment Plan
  • persons appointed by the Payment Plan holder and/or under a Power-of-Attorney for a period of time

For example, the pet’s owner when different to the Payment Plan holder.
We may provide your personal data to persons who provide services to us – this can include companies operating outside the United Kingdom and the European Economic Area, and to persons engaged in fraud detection and prevention. We operate strict procedures to ensure that your personal data is kept safe and secure.

Where we have your agreement, we may use your personal data to provide you with offers of products and services from Easy Direct Debits and other carefully selected partners.
You have the right to know what personal data we hold about you, why we hold it and what we do with it, how long we keep it and to whom we may disclose it. If you wish to find out any of these things or to advise us of a change to your personal data then please write to: Graham Duff, Wallace Veterinary Centres, 285 Queen Street, Broughty Ferry, Dundee, DD5 2HT.

11. Complaints Procedure
Should you have any cause for complaint about the administration of your Direct Debit then
please contact:
Graham Duff, Wallace Veterinary Centres, 285 Queen Street, Broughty Ferry, Dundee, DD5 2HT.
Telephone: 01382 549600
Email: click here

12. Governing Law and Jurisdiction
You and we agree that this Agreement shall be governed by and construed in accordance with the Law of Scotland and you and we hereby irrevocably submit to the exclusive jurisdiction of the Scottish Courts.

The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay
    Direct Debits.
  • If an error is made in the payment of your Direct Debit, by Easy Direct Debits or
    your bank or building society, you are entitled to a full and immediate refund of the amount paid
    from your bank or building society – If you receive a refund you are not entitled to, you must pay
    it back when Easy Direct Debits asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society.
    Written confirmation may be required. Please also notify us.

Cookies policy

1. Introduction
1.1 Our website uses cookies.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. About Cookies
2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
2.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

3. Our Cookies
3.1 We use only session cookies on our website.
3.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use cookies to track users as they navigate the website and improve the website’s usability.

4. Analytics Cookies
4.1 We use Google Analytics to analyse the use of our website.
4.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
4.3 The information generated relating to our website is used to create reports about the use of our website.
4.4 Our analytics service provider’s privacy policy is available at: http://www.google.com/policies/privacy.

5. Blocking Cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.

6. Deleting Cookies
6.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
6.2 Deleting cookies will have a negative impact on the usability of many websites.

7. Cookie Preferences
7.1 You can manage your preferences relating to the use of cookies on our website by visiting: [URL]

8. Our Details
8.1 This website is owned and operated by Wallace Vets Limited.
8.2 We are registered in Scotland under registration number SC437224, and our registered office is at 285 Queen Street, Broughty Ferry, Dundee, DD5 2HT.
8.3 Our principal place of business is at 285 Queen Street, Broughty Ferry, Dundee, DD5 2HT.