WORK WITH US
Caring for your pets the way we care for our own.
To provide a high quality complete veterinary service to as many people as possible in the Dundee and Angus area.
To provide a friendly and supportive service with pet welfare at the heart of everything we do.
To provide our clients with true independent veterinary advice
To communicate with our clients at every step of their pets’ journey through our practice
To be there for our clients 24 hours a day, 7 days a week
To get the best from our staff by investing in their continued development.
To be the best employer to work for
Job Description: Receptionist
Contract: 33.5 hours, permanent
Salary: Depending on Experience
Location: Broughty Ferry
Reference: CS012 – Client Support Team
Closing Date: 13th October 2019
We’re looking for a vibrant, friendly and people-focused person to join the Client Support Team working on reception at our Broughty Fery practice.
We are a high quality service focused practice with a community engaging ethos and believe in going the extra mile for pets and their owners.
The successful candidate will be engaging, enthusiastic, yet empathetic to all situations, whilst being able to work with initiative as part of a team or by them self, enabling us to continue raising the bar and surpassing the expectations of our clients.
They will be courteous, take pride in their work and be efficient at multi-tasking.
Experience of working in a reception role is not required, however, experience in working in a customer-facing service environment is essential. Being proficient at working with computers is also essential.
The role also involves:
- Friendly engagement with pets and their owners
- Efficient diary management of appointments and procedures, and logging requests for prescriptions, etc.
- Daily cleaning and restocking of reception area and consultation rooms
- Counter sales and processing transactions
- Assisting clients with any queries
- Supporting the clinical team and carrying out administrative duties
Working around 33.5 hours a week, the successful candidate must be flexible to work a variety of half day shifts (07:45-13:30), full day shifts (07:45-18:00), whilst being able to assist with additional shifts, including nights and weekends, when covering annual leave. Being flexible to assist covering shifts at short notice would also an advantage.