We want our practices to be a safe, calm and healthy environment for pets, owners and staff at all times. Our committed and dedicated staff are our most valuable asset. Any verbal or physical abuse or harassment of them is totally unacceptable. As such, we have a Zero Tolerance policy.
This means that aggressive or violent behaviour towards our staff or any member of the public within our practices will not be tolerated under any circumstances.
Anyone giving verbal abuse to members of staff, either in person, over the telephone or online will be sent a letter from our Operations Manager advising that this behaviour will not be tolerated and may result in them and their pets being removal from our client list.
There will be no appeal process.
Please help us to ensure that Wallace Veterinary Centres remain safe environments for everyone.