Important information on how we’re keeping our staff and clients safe whilst still caring for your pets

Opening the Doors

We’re now allowing clients back into our practices with some restrictions.

On arrival call us to let us know you’ve arrived.
Please note we are currently not allowing clients to wait in our waiting rooms.

Await further instructions from the Vet or Nurse who will instruct you to come into the practice and into the consulting room.

Face masks must be worn at all times when in the building.
If you are unable to wear a mask, we will carry out the consultation with only your pet in the building.

One client per appointment is allowed into the consulting room.

Sanitise your hands when entering and leaving the building using the sanitising stations.

Maintain one metre physical distancing.

Our practices will have a capacity of 3 people in the reception area at any time.

There will be instructions at the entrance. Please follow these for the safety of our team and other clients.

Prescription Medication (inc. Flea, Tick & Worming treatments)

To free up our phone lines for emergency calls, please following these instructions for ordering repeat medication:

  • Order online by clicking here

  • Phone us on 01382 549600 and select option 1 and follow the instructions.

  • Your message should have the following information:

    • Your name

    • Your pets name

    • Your mobile number

    • The medication you need

Collection

Please allow 48 hours before coming to collect.

Paying for consultations, treatment and medication

  • After any consultation, treatment or collecting medication or food, you can now pay in person at our reception

  • Insurance forms are be handed into, or posted into our practices

  • For eClaims, you can complete the online claim form here

Thank you for your kindness, patience and keeping everyone safe 💚