Important information on how we’re keeping our staff and clients safe whilst still caring for your pets

Updated: 08/04/2021 at 13:00

Important Information

Due to the ongoing COVID-19 pandemic, we are taking the following steps to protect our clients and employees.

Practice Status

Arbroath

Broughty Ferry

Carnoustie

Vaccinations

We are currently carrying out essential first and second vaccination for puppies and kittens and booster vaccinations as normal.

Neutering

We are currently carrying out routine spays and castrates in our practices.

Reducing contact

For the continued safety of our staff and clients we are currently restricting clients access to our practices

Phone and Video Consultations

To comply with non-essential travelling; we are recommending a phone or video consultation for non-emergency and non-urgent consultations. These are charge at the normal price for professional veterinary advice.

If the vet believes that a physical examination is required as part of that consultation, they will book you in for the same day and you will not need to pay an additional consultation fee.

If the vet requires to see your pet again on another day for a re-examination, or a follow-up phone consultation, that will be charged as a follow-up consultation.

If you are able to provide us with a photograph of the area which is of concern, you can upload this here: wallacevets.com/upload

Physical Consultations

When you arrive at the practice, please stay in your car and phone to let us know you are there.

Our team will instruct you what to do.

At the sad time where you may need to lay your pet to rest, we will allow a family member to come into the practice at safe distance from our team

For emergency/essential treatment and surgery, where appropriate, consent forms are to be completed online the day before

You will be sent a text message with a link to complete and sign this online. Please ensure we have your correct mobile number

Admit appointments

When you arrive at the practice, please stay in your car and phone to let us know you are there

Our team will instruct you what to do next

We will be conducting discharge appointments by phone before you collect your pets

Repeat Medication Checks

Three and six month health checks for repeat long-term medication will be assessed on a case by case basis over the phone

Puppy Parties

Puppy Parties have been cancelled for the foreseeable future

Work Experience

School and College work experience placements have been cancelled for the foreseeable future

Booking appointments

Please book you appointments by calling us on 01382 549600.

We have currently disabled the ability to make appointments online.

If the Vet asks you to bring your pet to our practice

  • At present, clients are not allowed into our practices and the entrance will be locked when you arrive

  • To let us know that you have arrived, please phone our reception from your car to let us know you there

    • In Arbroath, the Leonard Street car park is currently free to park in

  • Our team will give you instructions over the phone as to how to safely bring your pet into the practice whilst keeping a safe distance from our team

Prescription Medication (inc. Flea, Tick & Worming treatments)

To free up our phone lines for emergency calls, please following these instructions for ordering repeat medication:

  • Order online by clicking here

  • Phone us on 01382 549600 and select option 1 and follow the instructions.

  • Your message should have the following information:

    • Your name

    • Your pets name

    • Your mobile number

    • The medication you need

 

Collection

If you have opted to collect your prescription, please allow 48 hours. We will send you text message when it’s ready

 

Post

If you wish for your prescription to be posted out, please be aware that the postal service may take 3-4 working days to do this. There is a charge for postage.

Collecting Food and Medication (inc. Flea, Tick & Worming treatments)

At present we are only open Monday to Friday for collecting medication and any dietary food.

For safety reasons we are working in smaller teams and our receptionists are working remotely at the weekends to answer calls, therefore nobody will be in the building to hand these items out.

We’re sorry for any inconvenience

Paying for consultations, treatment and medication

  • After any consultation, treatment or dispensing of medication, our team will call you to take payment over the phone.

  • We are no longer accepting payments by cash

  • You can also pay online at wallacevets.com/pay

  • Insurance forms are be handed into, or posted into our practices.

  • For eClaims, you can complete the online claim form here

We are reviewing the situation daily and will update this page with any changes.

Thank you for your kindness and patience, stay safe 💚