Contact Us

All Enquiries & Feedback

Enquiries

If you would like to contact us by email, please use the following form.

You can use this form to get in touch with any of our practices, or to enquire about our Premium Pet Care Plan, or speak to us about an Insurance Claim.

Feedback

We pride ourself on giving the best personal service and animal care possible.
Your comments, feedback and suggestions are important to help us learn from what we are getting right and where we need to improve.

Please send your feedback to our management team using this contact form.

Your Personal Information

Data entered into the contact form is not stored on a database used for marketing purposes. We will only use this to reply to your message if it is required.

Contact Us

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You have selected for your message to be sent to our reception team in Arbroath.

We are unable to book appointments through this contact form. If you would like to make an appointment, please call us on 01241 293600

You have selected for your message to be sent to our reception team in Broughty Ferry.

We are unable to book appointments through this contact form. If you would like to make an appointment, please call us on 01382 549600

You have selected for your message to be sent to our reception team in Carnoustie.

We are unable to book appointments through this contact form. If you would like to make an appointment, please call us on 01241 858600

You have selected for your message to be sent to our Management team.

If you have encountered any problems with our services, please let us know:

In the first instance, speak to the Vet in charge of your pet’s care – they may be able to resolve your concern there and then.
If they are unavailable, please discuss your concerns with any member of our team who will only be too happy to help.
In general, if you have a concern, it is best to raise it as soon as possible – this will make it easier for us to investigate and resolve any matters, which are still ongoing. Particularly if we need to review CCTV or listen to phone call recordings.
If any of our staff were involved, it would be helpful if you can provide us with their names.
We will treat any points you raise in confidentiality. Upon receiving your feedback, we may need to contact you to find out more.
In normal circumstances, we would aim to have addressed your complaint within 14 days of receiving it.

A full list of our Practice Policies can be found here: Practice Policies

You have selected for your message to be sent to our Data Protection Officer.

If you no longer have a pet registered with us, you can opt to have your contact details removed from our system.

Which is your preferred practice for work experience?

Arbroath

Broughty Ferry

Carnoustie

(You can pick more than one)

What is your career goal?

Veterinary Surgeon

Registered Veterinary Nurse

Veterinary Care Assistant

You must be 16 years of age or over to carry out Work Experience at our practices

Please tick this to confirm that 16 years old or over

We're currently not accepting CVs to be kept on file for future vacancies.

Any current vacancies can be found here: Work with us.

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Arbroath

Address

5 Fisheracre
Arbroath
DD11 1LE

Phone

01241 293600

Opening Times

Mon to Fri, 8.00am – 5.30pm
Saturday, Closed
Sunday, Closed

Find out more

Arbroath Facebook

Broughty Ferry

Address

285 Queen Street
Broughty Ferry
DD5 2HT

Phone

01382 549600

Opening Times

Mon to Fri, 8.00am – 8.30pm
Saturday, 9.00am – 4.00pm
Sunday, 9.00am – 4.00pm

Find out more

Broughty Ferry Facebook

Carnoustie

Address

73 Ravensby Park Gardens
Carnoustie
DD7 7NY

Phone

01241 858600

Opening Times

Mon to Fri, 8.00am – 5.30pm
Saturday, Closed
Sunday, Closed

Find out more

Carnoustie Facebook

Missing Pets

Social Media is one of the greatest tools we have available for connecting lost pets with their owners. As well as our own Facebook page there are several other pages which are available to help reunite you with your pet.

Rehoming

Looking to rehome? There are many local organisations and charities with pets looking for a good a home please check out the below links to help give a local animal a new start.