Finding Pet Insurance

We strongly recommend Pet Insurance.
This provides financial help should your dog should need surgery, diagnostic tests, ultrasound, referral to a specialist or long term treatment.

Insurance does not cover routine preventative treatment e.g. vaccinations, worming, neutering, etc.
Our Premium Pet Care Plan, however, does offer cover and discount on preventative treatments.

Finding the right policy for you and your Pet
There are many policies to choose from. It’s best to do some research into which Insurance Companies provide the best policies for you.
Comparison websites can be a good way of viewing a choice of policies side-by-side.

Be aware that an annual policy will only cover any health condition for one year and if your pet develops an ongoing illness or recurring problems they may not be covered by that policy.
Many providers do offer lifetime policies however, which would cover your pets’ treatment for life, which we would highly recommend.

Like most things in life, you do get what you pay for. If a policy looks really cheap, make sure you look into the details of what it covers and any excesses you would need to contribute towards.

Find a policy for life
Although you can move from one insurance provider to another, be mindful that, if you move, not all insurance providers will cover existing conditions, and may also decline future claims if your Pets’ medical history links to something in the past which may have been the start of a condition.


Claiming on your Pet Insurance

We currently offer a service, free from administration charges, to process insurance claims on behalf of our clients.

Most insurers request claims to be submitted within 90 days of noticing the condition, so please bear this in mind when looking to submit a claim form.

All claims are processed by our Vets and RVNs, and although we try to ensure that these are completed within a few days of you submitting a form, sometimes due to service demands these can take up to 14 days.

Once your claim has been processed, you will receive a confirmation text message to your mobile phone.

Payment and Policy Excess
Clients are asked to pay for the services then claim the cost back from their insurance provider.
Any excesses due will be deducted by your insurance provider before payment is made to you.

Claim Forms
Claim forms can be obtained from your policy provider.
We also have claim forms for most major Insurance Providers at our practices which you can complete during your visit. It’s best to complete these as soon as possible so we can begin the process.

eClaims
eClaims are a quick and convenient way of submitting an insurance claim electronically, straight from your Pets’ medical record, directly to an Insurance Provider.

The following Insurance Providers currently offer this:
Crufts, Esure, Halifax, Pet Pals, Pet Partners, Pet Plan, Pet Protect, Pets at Home, Protect Your Bubble and Sainsburys.


Submit an eClaim

To submit an eClaim for processing, please click here